Service Desk Agent (m/f/d)


Enter New Space. Explore new worlds together with us as Micro-Hybrid Electronic GmbH, headquartered in Hermsdorf, Germany, and transform the seemingly impossible into real reality. We stand for unique innovations and unstoppable progress. Our focus is on the development and production of specific microelectronic circuits and intelligent sensors for use in harsh environments. Our team includes young visionaries as well as employees with a wealth of experience.

For our next mission we are looking for you and your talent. Become part of Micro-Hybrid and improve the world together with us.

Your Tasks

  • Recording support requests from our departments
  • Classification of support requests
  • Communication with staff
  • Processing IT support tickets (1st and 2nd level)
  • Maintenance of the knowledge database
  • Training and instruction of employees
  • Cooperation with the Micro-Epsilon team

Your Profile

  • Completed training as a computer scientist (m/f/d), IT specialist (m/f/d), IT technical assistant (m/f/d), a comparable profession or several years of professional experience in an analogous area of responsibility, for example as 1st / 2nd level support (m/f/d).
  • Alternatively, a completed bachelor's degree (m/f/d) in the field of computer science, e.g. practical computer science or business informatics
  • We also welcome career changers (m/f/d) with enthusiasm and affinity for IT topics
  • Fluent in German and good written communication skills
  • Good written and spoken English
  • Knowledge of Windows servers & clients
  • Solid knowledge of Office solutions
  • Analytical skills to solve technical problems
  • Independent, structured and goal-oriented way of working
  • A wealth of ideas and a spark of creativity
  • Enjoy working in a team

We offer

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    Everything for your family! As a family-friendly company, we support you in planning your family and pay the fees for your children's day-care places.

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    Company doctor

    Your personal health is essential for a happy life. We offer you comprehensive care from our company doctor.

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    Employee participation

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    We offer you family-friendly working hours, with a 39-hour week that suits you perfectly. All employees have a flexitime account. This gives you more individual freedom for your hobbies and your family. This working time arrangement also applies to employees who work in shifts.

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    Free parking spaces

    Say goodbye to the annoying search for a parking space. We have plenty of free parking spaces. Parking spaces for bicycles are also available.

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    Health activities

    Our company health management includes a company doctor and regular health days. You can also look forward to a modern, ergonomic, bright and clean workplace.

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    Individual training

    Our team consists of young visionaries and employees with a wealth of experience. We prepare all that you need for a great beginning at Micro-Hybrid.

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    Mobile working

    Whether you are working from home or on the road, mobile working gives you complete flexibility. Of course, we provide you with the necessary equipment.

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    Retirement provision

    You can already look forward to your old-age pension! We take care about you and take over part of your monthly pension contribution.

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    Team events

    We are one big family, are proud of every single one of us and good temawork is important for us. We treat each other with respect in our daily work. Regular team events promote our cooperation and are an important part of this.

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    Transport accessibility

    All our locations have good traffic connections. You can also reach our headquarters in Hermsdorf easily by public transport.

Ulrike Bresch HR Manager

We are looking forward to your application


Ulrike Bresch

HR Manager

Apply now