FAQ Micro-Hybrid Onlineshop
Read questions and answers about the Micro-Hybrid online store here.
If you can't find an answer to your question, please feel free to contact us at any time.
Payment
How can I pay in Micro-Hybrid online store?
You can choose from the following payment options with us:
- PayPal
- Credit card
- Prepayment
- Invoice
If you have difficulty paying by credit card, please use another payment method or contact our sales team.
Is the value added tax included in the shopping cart or the invoice?
In our online shop the net prices of the products are shown. You will find the VAT on your invoice depending on the destination.
What types of costs are incurred? Are there any hidden fees?
VAT and flat shipping charges apply depending on the destination and in addition to the net price.
What currency is accepted in the Micro-Hybrid online shop?
You can choose to pay in euros or US dollars.
How can I get discounts?
On certain occasions, we post discount and coupon codes on LinkedIn, Instagram, Facebook and our online store. To make sure you don't miss any discount promotions, follow our social media accounts.
For individual inquiries regarding possible discounts for higher quantities, please contact our sales team.
Shipping
How long is the delivery time?
The delivery time depends on the destination and will be communicated to you in the shipping confirmation. After handover to the shipping service provider, we have no influence on the exact delivery date. To track the shipment, use the tracking code in the shipping confirmation.
What can I do if an item of the order is missing or arrives damaged?
Please check the goods delivered by us as soon as possible to detect any defects. If something is missing or there is damage, contact us immediately and we will initiate a claim including inspection/repair of the items and a credit note if necessary.
How can I track the shipment?
With your shipping confirmation you will receive a tracking number from us. This allows you to track where your goods are currently located.
Can I ship orders internationally and what are the shipping costs?
We offer international shipping with the following shipping rates:
With which shipping service providers will the goods be shipped?
We ship our products to you with UPS.
Ordering
Do I have to create a customer account to be able to order something?
Yes, so that we can process their order, you need a customer account. You can create it before selecting an item or when paying your cart. If you have any difficulties with online registration or activation of your account, we will be happy to help you.
What is the minimum order value?
In the Micro-Hybrid online shop there is no defined minimum order value. To keep logistics and shipping efficient, they receive the products in different minimum order quantities.
What happens after sending the order?
We will process your order. You will receive an email with the shipping information and the order summary. Once your order has been shipped, you will receive an email notification with the tracking number.
Products
Are there any products at Micro-Hybrid that are not displayed in the online shop?
Micro-Hybrid does not only manufacture products of our standard range. We are specialized in customized OEM electronic solutions. Our sales team will be happy to advise you on your individual measurement task and application.
Who can I contact with questions about a product?
If you have any questions about our products, you can reach our sales team by e-mail at sales@microhybrid.com or simply call and we will connect you with our experts: +49 36601 592 - 0
My account
How can I register?
Click here and now fill out the displayed contact form and confirm your registration by clicking on the registration link, which you will receive from us by email after registration. Please note that this activation link is only valid once within the next 24 h for security reasons.
Will I incur any costs if I register in the online shop?
Registration in our online store is completely free of charge for you.
How can I change my password or how can I renew my forgotten password?
Click on "Forgot password" when you log in. After entering your e-mail address, we will send you a link. You can now assign a new password via this link.
Security and data protection
What about data protection?
Your data will be treated with the utmost confidentiality and we proceed without exception on the basis of Art. 28 GDPR.
Do you have a privacy policy?
Yes. When you register, you will be referred to our privacy policy. There you will find information about the processing of personal data within our online offer.
Contact
How and when can I reach you?
You can reach us from Monday to Friday between 8:00 and 16:00 at +49 36601 592 – 0 or write us an e-mail at any time: contact@microhybrid.com.